Hp officejet 4500 scanning mac


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  3. HP Officejet 4500 G510a-f Scanner Driver
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This has worked before, with the same computer and scanner, so I'm trying to figure out what has changed, and how to fix it. In Preview, the File menu has an "Import from Officejet Gn-z" entry, which suggests that it recognises that this is a scanner. Selecting that menu entry gives the above error message.

I can access the HTTP interface of the device, which only shows information related to the printer part of it and the network configuration. Printing works fine. Looking at the network traffic with Wireshark, this generates a lot of traffic on port , as expected. Still it takes a few seconds for the error message to show up in the user interface.

Unfortunately I don't have a packet capture from the device when it's working properly. Googling this error message suggested resetting the printer drivers and restarting the computer, which didn't help. Having found an actual Windows machine, I tried running the tool again, but it didn't discover the printer. I had to install the driver in "Printers and scanners", click "Add printer" in order for the tool to discover the printer.

With the driver installed, the "doctor" said that the complete software for the printer was not installed, and provided a button for downloading and installing the software. With the "complete software" installed, the "doctor" showed a button labelled "Fix scanning". It ran a list of tests, not finding any problems. A test scan also worked well, and the Windows scan utility was also able to scan — but my Macbook still couldn't. Wireshark revealed that the Windows computer communicated with the scanner on port instead of port I'm not sure if OS X could be persuaded to do likewise.

It was working then it stopped and I scratched my head for a few months figuring it out.

The solution: re- enable T4NET protocol on port on the printer. Mac OSX is using it for the twain drivers.

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HP Printers - How to Scan (Mac) | HP® Customer Support

See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? When you try to start a scan from the printer control panel, a No Scan Options message displays and the scan fails. Step 1: Restart devices and check driver scan settings Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.

Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip. Step 2: Check third-party firewall software settings If you installed a third-party firewall on your Mac, it could be the cause of scan communication issues. Confirm the following port information is correct in your third-party firewall. For steps to check ports, consult the support documentation for your particular firewall software.

HP Officejet 4500 G510a-f Scanner Driver

Step 3: Remove and re-add the printer Remove the printer from the print queue, then re-add it to clear any error states with the printer setup. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not. If your printer is listed , remove and re-add the printer to confirm communication and that the correct driver is used. Click the name of your printer, click the minus sign , then delete the printer.

Once the printer is removed, click the plus sign , click Add Printer or Scanner , click the name of your printer, then continue with the remaining steps. If your printer is not listed , click the plus sign , click Add Printer or Scanner , click the name of your printer, then continue with the remaining steps. Click the Use or Print Using box, then select the name of your printer in the pop-up menu.

Figure : Select the name of your printer in the Use menu. Step 4: Uninstall the printer driver and software Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. Double-click HP Uninstaller , then follow the on-screen instructions to remove the HP software from the computer. After completing the uninstall, click the Trash icon on the Dock, then click the Empty button. Uninstall the printer driver and software with HP Easy Start. Step 5: Reinstall the latest scan driver and software Install the latest drivers to support printer scanning functions.

Depending on your printer and operating system version installed on your Mac, scanning might no longer function from the printer control panel. Then see the scanning options in this document to complete scans from the computer. Turn on the printer.

HP Drivers & Software Downloads

If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer , type your printer model number, and then click Submit. The software results page for your printer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.

Follow the on-screen instructions to set up the printer connection and install the software. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add. Try to scan. If the error persists, continue to the next step.

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Step 6: Try other scanning solutions Depending on your printer and the installed driver, the scan button on the printer control panel might not function.